Privacy Policy
Effective Date: February 3, 2026
Ebike Alliance (“we”, “us”, “our”) operates the website ebikealliance.com (the “Site”) and any related mobile applications, services, and online store (collectively, the “Services”).
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, make a purchase, create an account, sign up for our newsletter, contact us, or otherwise interact with our Services.
By using the Site or Services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We may collect the following types of information:
A. Information You Provide Directly
Name, shipping address, billing address
Email address
Phone number
Payment information (handled by our third-party payment processors — we do not store full credit card numbers)
Account login credentials (email and password)
Order notes, gift messages, or other information you provide during checkout
Information you submit when contacting us (support tickets, live chat, emails, reviews, survey responses)
B. Information Collected Automatically
Device information (IP address, browser type/version, operating system, device type, unique device identifiers)
Usage data (pages visited, time spent, links clicked, referring/exit pages, products viewed)
Location data (general area derived from IP address; precise geolocation only with your consent)
Cookies, web beacons, pixels, and similar tracking technologies (see our Cookie Policy below or separate notice)
C. Information from Third Parties
Shipping carriers (delivery status updates)
Payment processors (fraud prevention signals, transaction confirmation)
Advertising and analytics partners (Google Analytics, Meta Pixel, etc.)
Social media platforms (if you log in with Google, Facebook, Apple, etc.) - How We Use Your Information
We use the collected information for the following purposes:
To process and fulfill your orders, including shipping and payment
To communicate with you about your order, account, customer service inquiries, and support
To send transactional emails (order confirmations, shipping notifications, return instructions)
To send marketing communications (newsletters, promotions, product recommendations) — only if you have opted in or where permitted by law
To improve our website, products, and customer experience
To detect and prevent fraud, unauthorized transactions, and security incidents
To comply with legal obligations, respond to lawful requests, and enforce our agreements
To personalize your experience and show relevant advertisements (where permitted) - Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze usage, and deliver personalized advertising.
Essential cookies: required for the site to function (cart, login, checkout)
Analytics cookies: help us understand how visitors use the site (Google Analytics)
Advertising cookies: enable retargeting and interest-based ads (Meta, Google Ads, etc.)
Performance / functional cookies: remember preferences, language, etc.
You can manage cookies through your browser settings. Please note that disabling some cookies may limit site functionality.
For more details, see our [Cookie Policy] [link if you create a separate page] or your browser’s help section. - Sharing Your Information
We do not sell your personal information as defined under the CCPA/CPRA.
We may share your information with:
Service providers (payment processors, shipping carriers, email service providers, fraud detection services, cloud hosting, customer support tools)
Business partners (only when necessary for order fulfillment or with your consent)
Advertising and analytics partners (in aggregated/de-identified form where possible)
Legal authorities when required by law, subpoena, court order, or to protect rights/safety
In connection with a merger, acquisition, or sale of assets - Your Privacy Rights
Depending on your location, you may have the following rights:
Right to know / access the personal information we collect about you
Right to delete personal information (subject to legal exceptions)
Right to correct inaccurate information
Right to opt out of the sale or sharing of personal information (for targeted advertising)
Right to limit use of sensitive personal information
Right to non-discrimination for exercising these rights
California Residents (CCPA/CPRA)
If you are a California resident, you can exercise these rights by contacting us at the email below.
To opt out of the sale or sharing of your personal information for targeted advertising, click:
Do Not Sell or Share My Personal Information [hyperlink this text to your opt-out mechanism or form]
We respond to Global Privacy Control (GPC) browser signals.
How to Exercise Your Rights
Email us at: [email protected] (mailto:[email protected])
Subject: Privacy Rights Request
Please include your full name, email address used on the site, and details of your request.
We will verify your identity before processing most requests (usually within 45 days). - Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
Order information is typically retained for at least 7 years for tax and accounting purposes.
Marketing data is kept until you unsubscribe or object. - Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the Internet or electronic storage is 100% secure. - International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries. These countries may have different data protection laws than your jurisdiction. - Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it. - Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information. - Changes to This Privacy Policy
We may update this policy from time to time. The new effective date will be posted at the top of the page. Material changes will be communicated via email (if we have your address) or a prominent notice on the Site. - Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Mailing address: 594 Maplehill Drive Burlington Ontario L7N 2W3
© 2026 Ebike Alliance. All rights reserved.
